Telemedicine
Discover Better Health
Experience timely and personalised care through our GP services. MHC’s Telemedicine expands healthcare reach with online consultations from home, aiming to enhance our care through top-quality services.
Whether for corporates or individuals like you, our Telemedicine services are tailored just for you.
Delivered through our in-house apps, Telemedicine offers a service that is:
Affordable
Fast
Able to obtain MC, medications, referral letters, memos etc. from the comforts of home
Available on iOS and Android
Licensed by MOH
Fully registered and licensed Doctors by the Singapore Medical Council
Telemedicine Services
GP
- 24/7 primary care
Mental Wellness
- Counselling
- Psychology
Post health screening consultations
- Post health screening consultations from home
- Able to obtain medications and referrals
FAQs
- Please pre-register with your details as per your official ID / NRIC (e.g., official name, ID number) as part of the regulatory requirements.
- All our Teleconsultations are performed via live 2-way audiovisual calls and require internet access with a device that has both audio and video capabilities.
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- MHC Medical Network Pte Ltd via its clinical entity, MHC Digital Healthcare (1 Commonwealth Lane #02-13 One Commonwealth Singapore 149544, Tel: 67745005) holds the respective, duly approved outpatient medical service license for the remote mode of service delivery (MOSD) to provide Telemedicine care.
- MOH licence number: R/23M1534/MDS/001/252View licence here.
- Our patients commonly prefer to reach us via WhatsApp or email
- WhatsApp : +65 9146 2995
- Email: telemedicine2020@MHCAsiaGroup.com
- Common presenting complaints include but are not limited to:
- Cough, runny and sore-throat
- Headache
- Rashes and skin conditions
- Musculoskeletal aches and strain
- Gastrointestinal problems. E.g. diarrhoea, gastric reflux, indigestion and bloating
- Women’s health. E.g. menstrual cramps/disorders, contraception, infections
- Stable chronic conditions, medication refills etc.
Do kindly note that Telemedicine consultations are not suitable for urgent/serious/life-threatening conditions and that you should not delay your medical care at any time. You may dial 995 for ambulance services in the event that you require emergency help. If uncertain, please seek help in person.
If deemed necessary, our doctors will issue you the medical documents in the digital format. E.g., referral letter to a specialist.
Digital MCs are legitimate. All our doctors are SMC-registered and each MC has a unique identifying code. The doctor’s name and MCR number are stated on the Digital MC.
You can download the soft copy MC via the mobile application.
A valid debit/credit card will be required to begin a teleconsult with a Doctor. A debit/credit card will also be required for any delivery charges, along with other chargeable services.
A pre-authorisation charge of is made to ensure the validity of the credit/debit card. Upon completion or cancellation of the consultation, the pre-authorisation charge will nonetheless be refunded to you in 7 days.
Medications will be delivered to you and the regular delivery timings are 10am, 3pm, 7pm and 10pm daily. Medicine will be dispatched on an ad-hoc basis for urgent cases.
Yes, you will be provided with a few slots to choose from after your consultation.
We charge a consultation fee of $20 per consult and a delivery fee of $10. GST, surcharges (where relevant) and medication fees will be applied, if applicable.
No, all our patients have to be physically in Singapore.
Disclaimer
1.
Telemedicine is not suitable for urgent or life-threatening conditions including but not limited to, chest pain, shortness of breath, severe abdominal pain, loss of consciousness, severe vomiting, trauma, bleeding etc.
2.
All content in this publication is for informational purposes only. It does not constitute any form of clinical care nor is it intended to be a substitute for professional medical care. Please speak to our healthcare providers if you have any questions pertaining to your health or our Online Telemedicine Consultation service.
MHC Medical Network Pte Ltd via its following entity, MHC Digital Healthcare (1 Commonwealth Lane #02-13 One Commonwealth Singapore 149544, Tel: 67745005) holds the respective, duly approved outpatient medical service license (MOH clinic licence number: R/23M1534/MDS/001/252) for the remote mode of service delivery (MOSD) to provide Telemedicine care.
Do note that the mental wellness services, if any/applicable, are not regulated by Ministry of Health of Singapore (“MOH”). The provision of the telemedicine services by the para-counsellors, counsellors and psychologists via this platform are not regulated by MOH and are separate from the licensed outpatient medical service provided by the telemedicine platform / provider who holds an outpatient medical service license. The services provided shall not be used to make a diagnosis or to replace or overrule a qualified health care provider’s judgment. Users should not rely on this online platform for emergency medical treatment. The services provided via this platform are not intended to be a substitution for professional medical advice, diagnosis or treatment. Always consult with a qualified and licensed physician or other medical care provider and follow their advice without delay.
