The candidate will be part of MHC Project Management Office & Business Solutions and will be assigned to lead business requirement gathering in various projects or system enhancements. This is a hands-on role which requires understanding of Insurance & Healthcare process and system, strong analytical skills and a high level of accuracy when defining business specifications

Key Responsibilities:

• Liaise with end users to produce/refine business specifications (Business Requirement Document)
• Liaise with Sales, Operations, Finance, and IT teams to ensure accurate functional coverage
• Define and produce testing plan and provide guidance in user acceptance testing (UAT)
• Manage and escalate risks and issues to management (Issues, Risks & Action Management)

Competencies:

• Business oriented with a clear focus on results and deliveries
• Strong business acumen; keen to understand and quick to identify risks and opportunities.
• Be creative, innovative, pro-active, and convincing in terms of finding solutions
• Strong communication and presentation skills both verbal and written.
• Experiences in operations or IT project environment.

Requirements:

• Good knowledge in Apps, Webs, and mobile technology (prefer but not mandate)
• Degree in Information System, Computer Science, or professional certificates in relevant fields
• At least 3 years of working experiences in related fields
• Prefer with insurance, TPA or healthcare background

Interested applicants, please send your resume to recruitment@MHCAsiaGroup.com

As a Full Stack Engineer, you are responsible for the following:

Responsibilities:

• Collaborate with internal and external stakeholders to specify, compile product requirements, and monitor the progress till completion.
• Design and implement efficient and scalable end-to-end localization frameworks for multiple products.
• Enterprise Software and Application development using Java programming languages.
• Passion for performance debugging, benchmarking, and picking up new technologies and skills.
• Working with offshore team on task delivery and delegation.

Requirements:

• Minimum a Degree / Diploma in relevant Information Technology Fields required
• At least 8 years relevant experience
• Have good knowledge on Third Party Administration business domain.
• Good experience in implementing and managing Security & compliance tools and should have experience in large scale IT Operations
• Experience hands-on experience in developing applications for Java.
• Nice to have python, reactJS and NodeJS.
• Ability to understand, analyse and articulate business vs operational vs technology impact of activities, development initiatives, and work plans.
• Knowledge of API & database systems.

Interested applicants, please send your resume to recruitment@MHCAsiaGroup.com

As a customer service representative, you will identify and address customers’ uncertainties. Attending to email and phone enquiries, effectively maintaining our Contact Centre’s high level of accessibility. Working as a team ensuring that customers service level is met.

Job Responsibilities:

• Attending to enquiries on various fronts, effectively maintaining our Contact Centre’s high level of accessibility
• Ensure communication with customers and clients with clear and relevant information
• Manage customers or client’s feedback and complaints in a professional manner
• Perform post-case administration for future reference 

Job Requirements:

• Diploma or Degree in any field. Relevant insurance certification will be an advantage
• Minimum 2 – 5 years of experience in customer service in a contact center
• Enjoy people engagement and providing good advice and patience in dealing with complex problems
• Good interpersonal and communication skills
• Possess a pleasant and cheerful disposition
• Willing to work on 24/7 rotational shift schedule

Job Responsibilities:

• Handles Claims Assessment and Adjudication.
• Assessment of Outpatient/Inpatient claims in accordance with policy contract and guidelines.
• Ensuring emails enquiries are well-managed and respond in a timely manner.
• Ensuring claim is assessed correctly in accordance with policy contract and guideline and approved within Authority Limit given.
• Ensuring claim settlement is concluded within the agreed Turnaround Time (TAT).
• Continuous communication with both internal and external customer and providing the required support with the objective of providing quality claim service experience.
• Assist to provide necessary information and ad-hoc assignment to Manager to allow for accurate and timely submission of reports to management.
• Investigate and escalate technical claim issue as and when experienced.
• To initiate improvement of process, workflows, or system on a continuous basis.

Job Requirements:

• Possess at least a Diploma in any discipline.
• Minimum of 2 years of related work experience in the insurance industry, preferably experience with handling medical claims. (without prior experience will also be considered)
• Good analytical skills, meticulous with a flair for numbers to handle complex computations
• Excellent verbal and written communication skills and interpersonal skills.
• Able to work independently, able to grasp processes and system quickly.
• Able to multi-task and work under pressure to meet tight deadlines in a face-paced environment.
• Strong customer orientation, team player.
• Insurance Certifications such as Certified in Health Insurance (HI), Basic Insurance Concepts and Principles (BCP), Personal General Insurance (PGI) are preferred

Job responsibilities:

• New client onboarding (includes company setup, benefit setup, member data import, client logins, app access setup, card printing)
• Account maintenance, renewal, termination (includes member data reconciliation, member data clean up, update or re-creation of benefit schemes)
• Query & Escalation management from insurers, client HRs, members.
• Create benefit utilization adjustments for direct and insurer accounts.
• Ad-hoc physical card printing.
• UAT setup and testing for new business account.
• Data entry of medical chits submitted from clinics into the enrolment portal.

Job Requirements:

• Possess at least Diploma qualification or above.
• Minimum 2 years of working experience.
• Experience in working in a Policy Administration is preferred.
• Organized, meticulous, able to meet deadlines, able to work independently and in teams, fast learner.
• Proficient in Microsoft Office.

Job Responsibilities:

• Follow-up and Audit Panel clinics based on FWA and compliance standard by, such as, but not limited to, updated decal display, QR codes, program-based instructions, etc.
• Conduct onsite problem solving for complicated case escalations from clients. i.e. error in cash collection/claims submission to which clinics are paralysed and require on site assistance to respond back to client.
• Engage Panel clinics for onsite training on portal and recruitment matters.
• Recruit clinics onto new programs and align them on new program setup
• Manage clinics’ escalation
• Maintain clinics listings for clients/insurers
• Align clinics on cost containment measures
• Engage clinics and to maintain healthy working relationships with clinics
• Align clinics on accessibility and service standards (decal presentations)
• Recontract Panel clinics which are on old contractual arrangements.

Job Requirements:

• Possess at least Diploma holder in any field
• Minimum 3 Year(s) of working experience in medical or related field is required for this position
• CGI and Health Insurance Certification or equivalent
• Proficient in basic computer applications e.g. Microsoft Office
• Self-motivated individual with strong sense of responsibility
• Resourceful with strong problem-solving skill and excellent communication skills
• Proficient in spoken and written English
• Good team player and service oriented

You will be part of the Client Relationship team, providing both Sales and Administration support including but not limited to the following:

• Manage a portfolio of Direct Corporate Clients OR Insurers Clients
• Key accountability is client retention and upselling /business growth

Job Responsibilities:

• Receive and respond to Client/Insurers/Brokers enquiries.
• Attend meetings (face to face/e-meet) with clients OR insurer/broker depending on the channel.
• Lead regular (quarterly /monthly / weekly) meetings with key clients or insurer & brokers.
• Handle renewal RFPs /tenders for accounts being managed.
• Conduct communication sessions and sales pitches to existing and prospective clients.
• Lead CRM monthly meeting including sending out series of invite, sending the collated SLA decks (claims, contact centre, panel utilisation) to the insurers, as well as minutes of meeting and to facilitate the meeting.
• Coordinate with internal stakeholders to troubleshoot issues, resolution and perform service recovery where required.
• Contract for new/renewals business and services setup, and upsell of services.
• Drive sales, develop pipeline, create opportunities & regular account review.
• Develop new business from existing clients by cross-selling other range of our service offerings.
• Build strong relationships with existing client and actively identify upsell and referral opportunities within our existing customer base.
• Preparation of documentations, health screening packages quotations, service agreements.
• Assist with audit requirements and due diligence by Clients/Insurers with our internal stakeholders.
• Coordinate with Wellness Team for onsite health services arrangements.
• Liaise with MHC Medical Centre team on health services administrative setup and troubleshooting of issues.
• Data entry and maintenance of corporate client/ insurer database.
• Preparation of monthly/ ad-hoc Client/Insurer reporting requirements.
• Support the department in administrative duties such as document sorting and filing.
• Assist with Client/Insurers follow-ups on accounts receivables. where required.
• Undertake any ad-hoc tasks where required.

Job Requirements:

• Possess at least a Diploma in Marketing, Sales or a related field.
• Minimum 5-8 years of relevant experience or working experience.
• Experienced working in Life Insurance or General Insurance.
• Experience in Employee Benefits / Corporate Solutions is required.
• Experience in serving insurer will be an added advantage.
• Ability to meet tight deadlines and extensive cross-functional collaboration.
• Excellent written and verbal communication skills.
• Ability to handle conflict effectively with excellent interpersonal skills.
• Flexible and positive with all business needs change.